If this is your first paid SundayBack subscription, you can ask for a full refund of your first payment within 7 days of the date it was charged. To ask, email [email protected] from the address on your account. You don't need to give a reason. We refund the whole payment, including for any work SundayBack has already done for you in those 7 days.
The guarantee covers your first subscription payment once per customer. It doesn't cover renewal payments, and it doesn't cover a second subscription opened after a refunded one.
After the 7 days, payments are not refunded except as this policy sets out below or where the law requires it. Cancelling stops future renewals. It takes effect at the end of the period you've paid for, and you keep access until then.
If you paid before 29 September 2026. If you paid a reservation deposit or your first subscription payment before 29 September 2026, when our guarantee was 30 days, your first paid month keeps the 30-day guarantee. You don't need to do anything to keep it.
Refund for service failure. If a documented Service outage lasts more than 72 consecutive hours in any month, we issue a prorated credit on request.
Your rights under the law. This guarantee is on top of any right the law gives you, never instead of it. If you're a consumer in the EU or UK, you also have the 14-day right set out below. In your first 7 days you get the full refund under this guarantee, whichever of the two you use.
If you are a consumer in the EU or UK, you have 14 days from the day your subscription starts to cancel for a full refund. Because SundayBack starts working for you immediately, you are asked at checkout to expressly request that we begin during that period and to acknowledge that you lose the right to cancel once the service has been fully performed. If you cancel within the 14 days after we have begun, we refund what you paid less a proportionate amount for the period already served.
Credit top-ups aren't part of the guarantee. If you ask for your refund within the 7 days, any top-up credits you bought and haven't used are refunded too. Credits you've already used aren't. Add-ons and one-time purchases (custom integrations, professional services) are covered by their own terms.
Email [email protected] from the email on your account, with:
We respond within 2 business days and process refunds within 5-10 business days back to the original payment method.
If you initiate a chargeback without first contacting [email protected], your account may be suspended pending resolution. We always prefer a direct refund over a chargeback. It's faster for you and cleaner for our books.
7-day money-back guarantee: ask within 7 days of your first payment and we refund it in full. Your subscription renews monthly at the price shown above until you cancel. To cancel, email [email protected] from the address on your account; we action cancellations within one business day of receiving them and confirm in writing. If a renewal charge is taken after we have received your email, we refund it. Cancellation takes effect at the end of the period you have paid for. Read the full Refund Policy.
Version 1.3 (2026-10-05). Editorial: em dash removed; no change to refund terms.
Version 1.2 (2026-09-28). Corrected the date in "If you paid before…" to 29 September 2026, so that every payment made while our 30-day guarantee was still shown keeps it.
Version 1.1 (2026-09-27). The money-back guarantee changes from 30 days to 7 days on your first payment, with a full refund and no reason needed. Anyone who paid before 28 September 2026 keeps 30 days (section 1).
Version 1.0 (effective 2026-04-29, last updated 2026-05-06). First published policy (30-day guarantee).